{"id":821,"date":"2018-10-26T15:19:25","date_gmt":"2018-10-26T13:19:25","guid":{"rendered":"http:\/\/wpoffice\/enfold-lawyer\/?page_id=821"},"modified":"2020-05-24T12:09:29","modified_gmt":"2020-05-24T10:09:29","slug":"faq","status":"publish","type":"page","link":"https:\/\/autorent.hr\/en\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av_section_1' class='avia-section main_color avia-section-default avia-no-border-styling av-section-color-overlay-active avia-bg-style-fixed   av-minimum-height av-minimum-height-custom container_wrap fullsize' style=' '   '><div class='av-section-color-overlay-wrap'><div class='av-section-color-overlay' style='opacity: 0.6; background-color: #084a79; '><\/div><div class='container' style='height:350px'><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-821'><div class='entry-content-wrapper clearfix'>\n<div class=\"flex_column av_one_full  av-animated-generic left-to-right  flex_column_div av-zero-column-padding first\" style='margin-top:0px; margin-bottom:0px; border-radius:0px; '><div style='padding-bottom:0px; margin:0 0 0 0; color:#ffffff;font-size:5vw;' class='av-special-heading av-special-heading-h2 custom-color-heading blockquote modern-quote modern-centered  av-inherit-size'><h2 class='av-special-heading-tag'  itemprop=\"headline\"  >Frequently Asked Questions<\/h2><div class='special-heading-border'><div class='special-heading-inner-border' style='border-color:#ffffff'><\/div><\/div><\/div><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><\/div><div id='av_section_2' class='avia-section main_color avia-section-large avia-no-border-styling avia-bg-style-scroll   container_wrap fullsize' style=' '   '><div class='container' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-821'><div class='entry-content-wrapper clearfix'>\n<div class=\"flex_column av_one_half  flex_column_div av-zero-column-padding first\" style='border-radius:0px; '><p><div style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h2  blockquote modern-quote'><h2 class='av-special-heading-tag'  itemprop=\"headline\"  >What's a deposit?<\/h2><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div><br \/>\n<section class=\"av_textblock_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'   itemprop=\"text\" ><ul>\n<li><span style=\"font-weight: 400;\">Deposit is an amount blocked (pre-donated) on your credit card when renting a vehicle.<\/span><\/li>\n<\/ul>\n<\/div><\/section><\/p><\/div><div class=\"flex_column av_one_half  flex_column_div av-zero-column-padding\" style='border-radius:0px; '><p><div style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h2  blockquote modern-quote'><h2 class='av-special-heading-tag'  itemprop=\"headline\"  >What is preauthorization?<\/h2><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div><br \/>\n<section class=\"av_textblock_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'   itemprop=\"text\" ><ul>\n<li><span style=\"font-weight: 400;\">Preauthorization is to reserve a certain amount of funds on your credit card during the period during which the vehicle is leased and depends on the type of vehicle.<\/span><\/li>\n<\/ul>\n<\/div><\/section><\/p><\/div><div style=' margin-top:50px; margin-bottom:65px;'  class='hr hr-custom hr-center hr-icon-yes'><span class='hr-inner   inner-border-av-border-thin' style=' width:50px; border-color:#d3d3d3;' ><span class='hr-inner-style'><\/span><\/span><span class='av-seperator-icon' style='color:#ed1c23;' aria-hidden='true' data-av_icon='\ue81d' data-av_iconfont='entypo-fontello'><\/span><span class='hr-inner   inner-border-av-border-thin' style=' width:50px; border-color:#d3d3d3;' ><span class='hr-inner-style'><\/span><\/span><\/div>\n<div class=\"flex_column av_one_half  flex_column_div av-zero-column-padding first\" style='border-radius:0px; '><p><div style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h2  blockquote modern-quote'><h2 class='av-special-heading-tag'  itemprop=\"headline\"  >Does a credit card have to be in the name of the main driver?<\/h2><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div><br \/>\n<section class=\"av_textblock_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'   itemprop=\"text\" ><ul>\n<li><span style=\"font-weight: 400;\">The main driver is the holder of the lease contract and is solely responsible for the vehicle during the lease, but there is a possibility that the main driver and the cardholder will not be the same person, in which case the cardholder is present when the vehicle is taken over and he\/she should have an ID\/passport with him\/her.<\/span><\/li>\n<\/ul>\n<\/div><\/section><\/p><\/div><div class=\"flex_column av_one_half  flex_column_div av-zero-column-padding\" style='border-radius:0px; '><p><div style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h2  blockquote modern-quote'><h2 class='av-special-heading-tag'  itemprop=\"headline\"  >Minimum age for renting a vehicle?<\/h2><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div><br \/>\n<section class=\"av_textblock_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'   itemprop=\"text\" ><ul>\n<li><span style=\"font-weight: 400;\">The driver driving the vehicle for the duration of the lease shall have a valid driving licence and shall be free from limitations as regards the years of the driver.<\/span><\/li>\n<\/ul>\n<\/div><\/section><\/p><\/div><div style=' margin-top:50px; margin-bottom:65px;'  class='hr hr-custom hr-center hr-icon-yes'><span class='hr-inner   inner-border-av-border-thin' style=' width:50px; border-color:#d3d3d3;' ><span class='hr-inner-style'><\/span><\/span><span class='av-seperator-icon' style='color:#ed1c23;' aria-hidden='true' data-av_icon='\ue81d' data-av_iconfont='entypo-fontello'><\/span><span class='hr-inner   inner-border-av-border-thin' style=' width:50px; border-color:#d3d3d3;' ><span class='hr-inner-style'><\/span><\/span><\/div>\n<div class=\"flex_column av_one_half  flex_column_div av-zero-column-padding first\" style='border-radius:0px; '><p><div style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h2  blockquote modern-quote'><h2 class='av-special-heading-tag'  itemprop=\"headline\"  >Which credit cards do we accept?<\/h2><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div><br \/>\n<section class=\"av_textblock_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'   itemprop=\"text\" ><ul>\n<li><span style=\"font-weight: 400;\">You can use any card (debit and credit) and cash for payment, but the deposit requires a credit card \u2013 VISA, MasterCard, Diners.<\/span><\/li>\n<\/ul>\n<\/div><\/section><\/p><\/div><div class=\"flex_column av_one_half  flex_column_div av-zero-column-padding\" style='border-radius:0px; '><p><div style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h2  blockquote modern-quote'><h2 class='av-special-heading-tag'  itemprop=\"headline\"  >What is participation in damage?<\/h2><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div><br \/>\n<section class=\"av_textblock_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'   itemprop=\"text\" ><ul>\n<li><span style=\"font-weight: 400;\">Participation in the damage is the maximum amount of liability for the vehicle (even if the damage caused on the vehicle is much greater than that amount), but provided that clients comply with the general conditions of the vehicle lease contract.<\/span><\/li>\n<\/ul>\n<\/div><\/section><\/p><\/div><div style=' margin-top:50px; margin-bottom:65px;'  class='hr hr-custom hr-center hr-icon-yes'><span class='hr-inner   inner-border-av-border-thin' style=' width:50px; border-color:#d3d3d3;' ><span class='hr-inner-style'><\/span><\/span><span class='av-seperator-icon' style='color:#ed1c23;' aria-hidden='true' data-av_icon='\ue81d' data-av_iconfont='entypo-fontello'><\/span><span class='hr-inner   inner-border-av-border-thin' style=' width:50px; border-color:#d3d3d3;' ><span class='hr-inner-style'><\/span><\/span><\/div>\n<div class=\"flex_column av_one_half  flex_column_div av-zero-column-padding first\" style='border-radius:0px; '><p><div style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h2  blockquote modern-quote'><h2 class='av-special-heading-tag'  itemprop=\"headline\"  >What is SCDW?<\/h2><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div><br \/>\n<section class=\"av_textblock_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'   itemprop=\"text\" ><ul>\n<li><span style=\"font-weight: 400;\">SCDW is the insurance of a car body without mechanical parts and theft (only the vehicle is insured)<\/span><\/li>\n<\/ul>\n<\/div><\/section><\/p><\/div><div class=\"flex_column av_one_half  flex_column_div av-zero-column-padding\" style='border-radius:0px; '><p><div style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h2  blockquote modern-quote'><h2 class='av-special-heading-tag'  itemprop=\"headline\"  >What is WUG?<\/h2><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div><br \/>\n<section class=\"av_textblock_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'   itemprop=\"text\" ><ul>\n<li><span style=\"font-weight: 400;\">WUG is a wheel, chassis and glass insurance.<\/span><\/li>\n<\/ul>\n<\/div><\/section><\/p><\/div><div style=' margin-top:50px; margin-bottom:65px;'  class='hr hr-custom hr-center hr-icon-yes'><span class='hr-inner   inner-border-av-border-thin' style=' width:50px; border-color:#d3d3d3;' ><span class='hr-inner-style'><\/span><\/span><span class='av-seperator-icon' style='color:#ed1c23;' aria-hidden='true' data-av_icon='\ue81d' data-av_iconfont='entypo-fontello'><\/span><span class='hr-inner   inner-border-av-border-thin' style=' width:50px; border-color:#d3d3d3;' ><span class='hr-inner-style'><\/span><\/span><\/div>\n<div class=\"flex_column av_one_half  flex_column_div av-zero-column-padding first\" style='border-radius:0px; '><p><div style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h2  blockquote modern-quote'><h2 class='av-special-heading-tag'  itemprop=\"headline\"  >The possibility of travelling beyond Croatia's borders?<\/h2><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div><br \/>\n<section class=\"av_textblock_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'   itemprop=\"text\" ><ul>\n<li><span style=\"font-weight: 400;\">For remuneration it is possible to drive a rented car outside the borders of the Republic of Croatia.<\/span><\/li>\n<\/ul>\n<\/div><\/section><\/p><\/div><div class=\"flex_column av_one_half  flex_column_div av-zero-column-padding\" style='border-radius:0px; '><p><div style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h2  blockquote modern-quote'><h2 class='av-special-heading-tag'  itemprop=\"headline\"  >What's one way fee?<\/h2><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div><br \/>\n<section class=\"av_textblock_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'   itemprop=\"text\" ><ul>\n<li><span style=\"font-weight: 400;\">One way fee is a fee paid in the event of the takeover and\/or return of vehicles at different locations, in different cities or in another country.<\/span><\/li>\n<\/ul>\n<\/div><\/section><\/p><\/div><div style=' margin-top:50px; margin-bottom:65px;'  class='hr hr-custom hr-center hr-icon-yes'><span class='hr-inner   inner-border-av-border-thin' style=' width:50px; border-color:#d3d3d3;' ><span class='hr-inner-style'><\/span><\/span><span class='av-seperator-icon' style='color:#ed1c23;' aria-hidden='true' data-av_icon='\ue81d' data-av_iconfont='entypo-fontello'><\/span><span class='hr-inner   inner-border-av-border-thin' style=' width:50px; border-color:#d3d3d3;' ><span class='hr-inner-style'><\/span><\/span><\/div>\n<div class=\"flex_column av_one_half  flex_column_div av-zero-column-padding first\" style='border-radius:0px; '><p><div style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h2  blockquote modern-quote'><h2 class='av-special-heading-tag'  itemprop=\"headline\"  >Why does the reservation say <span class='special_amp'>\u201e<\/span>or something like that<span class='special_amp'>\u201c<\/span>?<\/h2><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div><br \/>\n<section class=\"av_textblock_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'   itemprop=\"text\" ><ul>\n<li><span style=\"font-weight: 400;\">Each group of vehicles has different types of vehicles. For this reason we cannot guarantee you a specific type of vehicle, but a group, i.e. the size of the vehicle.<\/span><\/li>\n<\/ul>\n<\/div><\/section><\/p><\/div><div class=\"flex_column av_one_half  flex_column_div av-zero-column-padding\" style='border-radius:0px; '><p><div style='padding-bottom:10px; ' class='av-special-heading av-special-heading-h2  blockquote modern-quote'><h2 class='av-special-heading-tag'  itemprop=\"headline\"  >What are additional services?<\/h2><div class='special-heading-border'><div class='special-heading-inner-border' ><\/div><\/div><\/div><br \/>\n<section class=\"av_textblock_section\"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'   itemprop=\"text\" ><ul>\n<li><span style=\"font-weight: 400;\">These are additional services that you can use during vehicle rental, such as cross border, additional driver, GPS, children's seat, etc.<\/span><\/li>\n<\/ul>\n<\/div><\/section><\/p><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av_section_3' class='avia-section main_color avia-section-default avia-no-border-styling avia-bg-style-scroll   container_wrap fullsize' style='background-color: #ed1c23;background-image: linear-gradient(45deg,#ed1c23,#ed4b51); '   'background-color:#ed1c23;background-image: linear-gradient(45deg,#ed1c23,#ed4b51); '><div class='container' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-821'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-equal-height-column-flextable -flextable' ><div class=\"flex_column av_one_full  flex_column_table_cell av-equal-height-column av-align-middle av-zero-column-padding first\" style='border-radius:0px; '><p><div style='padding-bottom:30px; color:#ffffff;font-size:27px;' class='av-special-heading av-special-heading-h4 custom-color-heading blockquote modern-quote modern-centered  av-inherit-size'><h4 class='av-special-heading-tag'  itemprop=\"headline\"  >For more information please contact us using our Contact form or give us a call. We'll be happy to answer you! <\/h4><div class='special-heading-border'><div class='special-heading-inner-border' style='border-color:#ffffff'><\/div><\/div><\/div><br \/>\n<div class='avia-button-wrap avia-button-center'><a href='https:\/\/autorent.hr\/en\/kontakt\/'  class='avia-button av-icon-on-hover  avia-icon_select-yes-right-icon avia-color-custom avia-size-large avia-position-center'  style='background-color:#ffffff; border-color:#ffffff; color:#000000; ' ><span class='avia_iconbox_title' >Contact us<\/span><span class='avia_button_icon avia_button_icon_right' aria-hidden='true' data-av_icon='\ue879' data-av_iconfont='entypo-fontello'><\/span><\/a><\/div><\/p><\/div><\/div><!--close column table wrapper. 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